SIMAX No Code Software – Maintenance and Technical Support Solutions
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Contact our support team!
For our customers under contract, our support team is available for all your assistance requests or to answer your questions:
Hours:
- Extranet server maintenance: 7/7 24/24
- Hotline: 8am–6pm Monday to Friday*
*5am–10pm 7/7 option available on request
View support ticket handling by severity level HERE
[Support] > [New Request]
ou
[Support] > [My Support Files] > [New Request]
2 – By email, sending your request to: support@simax.fr
3 – By phone, at:
+33 (0) 8 06 11 00 34
For our ‘Premium’ customers, the conditions for accessing Extended Support are specified in your contract with your identification key.
Support & Maintenance Rates
Standard support included
Maintenance and updates are included in the monthly SaaS subscription (Monday–Friday, 8am–6pm, excluding public holidays).
Any out-of-scope intervention is charged at 219 € excl. VAT/h.
On-Call — Availability Package
Charged for the entire subscribed time slot, whether or not an intervention occurs.
| Time slot | Excl. VAT/h |
|---|---|
| Weekdays – before 8am (6am–8am) and after 6pm (6pm–10pm) | 14,00 € |
| Nights, weekends and public holidays (6am–10pm) | 28,00 € |
On-Call — Actual Interventions
Charged in addition to the availability package, based on actual time used (rounded to the nearest half hour).
| Time slot | Excl. VAT/h |
|---|---|
| Weekdays – before 8am (6am–8am) and after 6pm (6pm–10pm) | 35,00 € |
| Nights, weekends and public holidays (6am–10pm) | 70,00 € |